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English Japanese
Shows the title field in the ticket responsible screen of the agent interface.
Shows time in long format (days, hours, minutes), if enabled; or in short format (days, hours), if not enabled.
Shows time use complete description (days, hours, minutes), if enabled; or just first letter (d, h, m), if not enabled.
Sorts the tickets (ascendingly or descendingly) when a single queue is selected in the service view and after the tickets are sorted by priority. Values: 0 = ascending (oldest on top, default), 1 = descending (youngest on top). Use the ServiceID for the key and 0 or 1 for value.
Spanish stop words for fulltext index. These words will be removed from the search index.
Specifies the directory to store the data in, if "FS" was selected for ArticleStorage.
Specifies the email address that should be used by the application when sending notifications. The email address is used to build the complete display name for the notification master (i.e. "OTRS Notifications" otrs@your.example.com). You can use the OTRS_CONFIG_FQDN variable as set in your configuation, or choose another email address.
Specifies the email addresses to get notification messages from scheduler tasks.
Specifies the group where the user needs rw permissions so that they can edit other users preferences.
Specifies the name that should be used by the application when sending notifications. The sender name is used to build the complete display name for the notification master (i.e. "OTRS Notifications" otrs@your.example.com).
Specifies whether all storage backends should be checked when looking for attachments. This is only required for installations where some attachments are in the file system, and others in the database.
Specifies whether the (MIMEBase) article attachments will be indexed and searchable.
Specify how many sub directory levels to use when creating cache files. This should prevent too many cache files being in one directory.
Specify the channel to be used to fetch OTRS Business Solution™ updates. Warning: Development releases might not be complete, your system might experience unrecoverable errors and on extreme cases could become unresponsive!
Specify the username to authenticate for the first mirror database.
Starts a wildcard search of the active object after the link object mask is started.
Statistic Reports overview.
Strips empty lines on the ticket preview in the service view.
Support Agent
Templates ↔ Attachments