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English Japanese
If this option is enabled, tickets created via the web interface, via Customers or Agents, will receive an autoresponse if configured. If this option is not enabled, no autoresponses will be sent.
If this setting is enabled, it is possible to install packages which are not verified by OTRS Group. These packages could threaten your whole system!
If this setting is enabled, local modifications will not be highlighted as errors in the package manager and support data collector.
Ignore system sender article types (e. g. auto responses or email notifications) to be flagged as 'Unread Article' in AgentTicketZoom or expanded automatically in Large view screens.
Include tickets of subqueues per default when selecting a queue.
Include unknown customers in ticket filter.
IndexAccelerator: to choose your backend TicketViewAccelerator module. "RuntimeDB" generates each queue view on the fly from ticket table (no performance problems up to approx. 60.000 tickets in total and 6.000 open tickets in the system). "StaticDB" is the most powerful module, it uses an extra ticket-index table that works like a view (recommended if more than 80.000 and 6.000 open tickets are stored in the system). Use the command "bin/otrs.Console.pl Maint::Ticket::QueueIndexRebuild" for initial index creation.
Indicates if a bounce e-mail should always be treated as normal follow-up.
Indonesian
Inline
It was not possible to check the PGP signature, this may be caused by a missing public key or an unsupported algorithm.
Italian stop words for fulltext index. These words will be removed from the search index.
Ivory
Ivory (Slim)
JavaScript function for the search frontend.
Korean
Last Screen Overview
Last customer subject
Lastname Firstname
Lastname Firstname (UserLogin)