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English Japanese
Dynamic fields shown in the ticket phone inbound screen of the agent interface.
Dynamic fields shown in the ticket phone outbound screen of the agent interface.
Dynamic fields shown in the ticket phone screen of the agent interface.
Dynamic fields shown in the ticket print screen of the customer interface.
Dynamic fields shown in the ticket search overview results screen of the customer interface.
Dynamic fields shown in the ticket search screen of the customer interface.
Dynamic fields shown in the ticket zoom screen of the customer interface.
Enable highlighting queues based on ticket age.
Enable keep-alive connection header for SOAP responses.
Enable this if you trust in all your public and private pgp keys, even if they are not certified with a trusted signature.
Enables or disables the caching for templates. WARNING: Do NOT disable template caching for production environments for it will cause a massive performance drop! This setting should only be disabled for debugging reasons!
Enables or disables the debug mode over frontend interface.
Enables the minimal ticket counter size (if "Date" was selected as TicketNumberGenerator).
Enables ticket type feature.
English stop words for fulltext index. These words will be removed from the search index.
Enroll process for this ticket
Enter your shared secret to enable two factor authentication. WARNING: Make sure that you add the shared secret to your generator application and the application works well. Otherwise you will be not able to login anymore without the two factor token.
EscalationTime
Event module registration. For more performance you can define a trigger event (e. g. Event => TicketCreate).
Event module registration. For more performance you can define a trigger event (e. g. Event => TicketCreate). This is only possible if all Ticket dynamic fields need the same event.