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Defines the displayed style of the From field in notes that are visible for customers. A default agent name can be defined in Ticket::Frontend::CustomerTicketZoom###DefaultAgentName setting.
Defines the event object types that will be handled via AdminAppointmentNotificationEvent.
Defines the fall-back path to open fetchmail binary. Note: The name of the binary needs to be 'fetchmail', if it is different please use a symbolic link.
Defines the format of responses in the ticket compose screen of the agent interface ([% Data.OrigFrom | html %] is From 1:1, [% Data.OrigFromName | html %] is only realname of From).
Defines the groups every customer will be in (if CustomerGroupSupport is enabled and you don't want to manage every customer for these groups).
Defines the height for the rich text editor component for this screen. Enter number (pixels) or percent value (relative).
Defines the height for the rich text editor component. Enter number (pixels) or percent value (relative).
Defines the history comment for the ticket phone inbound screen action, which gets used for ticket history in the agent interface.
Defines the history comment for this operation, which gets used for ticket history in the agent interface.
Defines the history type for the ticket phone inbound screen action, which gets used for ticket history in the agent interface.
Defines the history type for this operation, which gets used for ticket history in the agent interface.
Defines the hours and week days of the indicated calendar, to count the working time.
Defines the list of online repositories. Another installations can be used as repository, for example: Key="http://example.com/otrs/public.pl?Action=PublicRepository;File=" and Content="Some Name".
Defines the list of params that can be passed to ticket search function.
Defines the list of possible next actions on an error screen, a full path is required, then is possible to add external links if needed.
Defines the list of types for templates.
Defines the maximum number of affected tickets per job.
Defines the maximum number of quoted lines to be added to responses.
Defines the maximum number of tasks to be executed as the same time.
Defines the maximum size in KiloByte of GenericInterface responses that get logged to the gi_debugger_entry_content table.