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Defines the default note body text for phone tickets in the ticket phone inbound screen of the agent interface.
Defines the default queue for new tickets in the agent interface.
Defines the default sender type for phone tickets in the ticket phone inbound screen of the agent interface.
Defines the default shown ticket search attribute for ticket search screen (AllTickets/ArchivedTickets/NotArchivedTickets).
Defines the default sort criteria for all queues displayed in the queue view.
Defines the default sort criteria for all services displayed in the service view.
Defines the default sort order for all services in the service view, after priority sort.
Defines the default subject for phone tickets in the ticket phone inbound screen of the agent interface.
Defines the default the number of seconds (from current time) to re-schedule a generic interface failed task.
Defines the default ticket attribute for ticket sorting of the ticket search result of this operation.
Defines the default ticket order in the ticket search result of the this operation. Up: oldest on top. Down: latest on top.
Defines the default ticket type for new customer tickets in the customer interface.
Defines the default ticket type.
Defines the default value for the action parameter for the public frontend. The action parameter is used in the scripts of the system.
Defines the displayed style of the From field in notes that are visible for customers. A default agent name can be defined in Ticket::Frontend::CustomerTicketZoom###DefaultAgentName setting.
Defines the event object types that will be handled via AdminAppointmentNotificationEvent.
Defines the fall-back path to open fetchmail binary. Note: The name of the binary needs to be 'fetchmail', if it is different please use a symbolic link.
Defines the format of responses in the ticket compose screen of the agent interface ([% Data.OrigFrom | html %] is From 1:1, [% Data.OrigFromName | html %] is only realname of From).
Defines the groups every customer will be in (if CustomerGroupSupport is enabled and you don't want to manage every customer for these groups).
Defines the height for the rich text editor component for this screen. Enter number (pixels) or percent value (relative).