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Allows to save current work as draft in the ticket owner screen of the agent interface.
Allows to save current work as draft in the ticket pending screen of the agent interface.
Allows to save current work as draft in the ticket phone inbound screen of the agent interface.
Allows to save current work as draft in the ticket phone outbound screen of the agent interface.
Allows to save current work as draft in the ticket priority screen of the agent interface.
Allows to save current work as draft in the ticket responsible screen of the agent interface.
Always show RichText if available
Appointment calendar event module that prepares notification entries for appointments.
Appointment calendar event module that updates the ticket with data from ticket appointment.
Arabic (Saudi Arabia)
ArticleTree
Automatically change the state of a ticket with an invalid owner once it is unlocked. Maps from a state type to a new ticket state.
Automatically lock and set owner to current Agent after opening the move ticket screen of the agent interface.
Automatically sets the owner of a ticket as the responsible for it (if ticket responsible feature is enabled). This will only work by manually actions of the logged in user. It does not work for automated actions e.g. GenericAgent, Postmaster and GenericInterface.
Balanced white skin by Felix Niklas (slim version).
Based on global RichText setting
Basic fulltext index settings. Execute "bin/otrs.Console.pl Maint::Ticket::FulltextIndex --rebuild" in order to generate a new index.
Cache time in seconds for agent authentication in the GenericInterface.
Cache time in seconds for customer authentication in the GenericInterface.
Cache time in seconds for the DB ACL backend.