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Follow-ups for closed tickets are not possible. A new ticket will be created.
Automatic reply which will be sent out after a new ticket has been created.
Automatic reject which will be sent out after a follow-up has been rejected (in case queue follow-up option is "reject").
Automatic confirmation which is sent out after a follow-up has been received for a ticket (in case queue follow-up option is "possible").
Automatic response which will be sent out after a follow-up has been rejected and a new ticket has been created (in case queue follow-up option is "new ticket").
Auto remove will be sent out after a customer removed the request.
default reply (after new ticket has been created)
default reject (after follow-up and rejected of a closed ticket)
default follow-up (after a ticket follow-up has been added)
default reject/new ticket created (after closed follow-up with new ticket creation)
tmp_lock
You will receive a notification if a customer sends a follow-up to an unlocked ticket which is in your "My Queues" or "My Services".
You will receive a notification if a customer sends a follow-up to a locked ticket of which you are the ticket owner or responsible.
You will receive a notification as soon as a ticket owned by you is automatically unlocked.
You will receive a notification each time a reminder time is reached for one of your appointments.
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This window must be called from compose window.
Remove this dynamic field
Do you really want to delete this generic agent job?
Delete error handling module