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<p>The installation of packages which are not verified by the OTRS Group is not possible by default. You can activate the installation of not verified packages via the "AllowNotVerifiedPackages" system configuration setting.</p>
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Historic Time Range
Solution Average (affected by escalation configuration)
Solution Min Time (affected by escalation configuration)
Solution Max Time (affected by escalation configuration)
Solution Working Time Average (affected by escalation configuration)
Solution Min Working Time (affected by escalation configuration)
Solution Max Working Time (affected by escalation configuration)
First Response Average (affected by escalation configuration)
First Response Min Time (affected by escalation configuration)
First Response Max Time (affected by escalation configuration)
First Response Working Time Average (affected by escalation configuration)
First Response Min Working Time (affected by escalation configuration)
First Response Max Working Time (affected by escalation configuration)
Number of Tickets (affected by escalation configuration)