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Escalation Update Time In Effect
Escalation Update Time Stopped
Escalation First Response Time Stopped
SMS Added
SMS Added (Customer)
Removed User Subscription
System Request.
Automatic Reply Sent
Automatic Reject Sent
Escalation Solution Time In Effect
Escalation Solution Time Stopped
Escalation Response Time In Effect
Escalation Response Time Stopped
Queue Changed
Notification Was Sent
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