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Executes follow-up checks on OTRS Header 'X-OTRS-Bounce'.
Executes follow-up checks on attachment contents for mails that don't have a ticket number in the subject.
Executes follow-up checks on email body for mails that don't have a ticket number in the subject.
Executes follow-up checks on the raw source email for mails that don't have a ticket number in the subject.
Exports the whole article tree in search result (it can affect the system performance).
External
External Link
Fetch incoming emails from configured mail accounts.
Fetches packages via proxy. Overwrites "WebUserAgent::Proxy".
File that is displayed in the Kernel::Modules::AgentInfo module, if located under Kernel/Output/HTML/Templates/Standard/AgentInfo.tt.
Filter for debugging ACLs. Note: More ticket attributes can be added in the format <OTRS_TICKET_Attribute> e.g. <OTRS_TICKET_Priority>.
Filter for debugging Transitions. Note: More filters can be added in the format <OTRS_TICKET_Attribute> e.g. <OTRS_TICKET_Priority>.
First response time
FirstLock
FirstResponse
FirstResponseDiffInMin
FirstResponseInMin
For these state types the ticket numbers are striked through in the link table.
Force the storage of the original article text in the article search index, without executing filters or applying stop word lists. This will increase the size of the search index and thus may slow down fulltext searches.
Forces to choose a different ticket state (from current) after lock action. Define the current state as key, and the next state after lock action as content.