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Complex
Configure any additional readonly mirror databases that you want to use.
Configure sending of support data to OTRS Group for improved support.
Configure your own log text for PGP.
Configures a default TicketDynamicField setting. "Name" defines the dynamic field which should be used, "Value" is the data that will be set, and "Event" defines the trigger event. Please check the developer manual (https://doc.otrs.com/doc/), chapter "Ticket Event Module".
Controls how to display the ticket history entries as readable values.
Controls if CustomerID is automatically copied from the sender address for unknown customers.
Controls if CustomerID is read-only in the agent interface.
Controls if more than one from entry can be set in the new phone ticket in the agent interface.
Controls if the admin is allowed to make changes to the database via AdminSelectBox.
Controls if the autocomplete field will be used for the customer ID selection in the AdminCustomerUser interface.
Controls if the ticket and article seen flags are removed when a ticket is archived.
Create New process ticket.
Create Ticket
Create a new calendar appointment linked to this ticket
Create and manage appointment notifications.
Create and manage calendars.
Create and manage templates.
Create new appointment.
Create new phone ticket (inbound).