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Customer user can't be added!
Can't send account info!
All new state types (default: viewable).
All open state types (default: viewable).
All closed state types (default: not viewable).
All 'pending reminder' state types (default: viewable).
All 'pending auto *' state types (default: viewable).
All 'removed' state types (default: not viewable).
State type for merged tickets (default: not viewable).
Ticket is pending for agent reminder.
Ticket is pending for automatic close.
All default incoming tickets.
All junk tickets.
All misc tickets.
Automatic reply which will be sent out after a new ticket has been created.
Auto remove will be sent out after a customer removed the request.
default reply (after new ticket has been created)
default reject (after follow-up and rejected of a closed ticket)
default follow-up (after a ticket follow-up has been added)
default reject/new ticket created (after closed follow-up with new ticket creation)