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Transport selection for appointment notifications. Please note: setting 'Active' to 0 will only prevent agents from editing settings of this group in their personal preferences, but will still allow administrators to edit the settings of another user's behalf. Use 'PreferenceGroup' to control in which area these settings should be shown in the user interface.
Transport selection for ticket notifications. Please note: setting 'Active' to 0 will only prevent agents from editing settings of this group in their personal preferences, but will still allow administrators to edit the settings of another user's behalf. Use 'PreferenceGroup' to control in which area these settings should be shown in the user interface.
Triggers add or update of automatic calendar appointments based on certain ticket times.
Turns on the remote ip address check. It should not be enabled if the application is used, for example, via a proxy farm or a dialup connection, because the remote ip address is mostly different for the requests.
Tweak the system as you wish.
Type of daemon log rotation to use: Choose 'OTRS' to let OTRS system to handle the file rotation, or choose 'External' to use a 3rd party rotation mechanism (i.e. logrotate). Note: External rotation mechanism requires its own and independent configuration.
Update time
Users, Groups & Roles
View all attachments of the current ticket
When agent creates a ticket, whether or not the ticket is automatically locked to the agent.
Whether to force redirect all requests from http to https protocol. Please check that your web server is configured correctly for https protocol before enable this option.
Your queue selection of your preferred queues. You also get notified about those queues via email if enabled.
Your service selection of your preferred services. You also get notified about those services via email if enabled.