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English Indonesian
Sets the state of a ticket in the ticket free text screen of the agent interface.
Sets the state of a ticket in the ticket note screen of the agent interface.
Sets the state of a ticket in the ticket responsible screen of the agent interface.
Sets the state of the ticket in the ticket owner screen of a zoomed ticket in the agent interface.
Sets the state of the ticket in the ticket pending screen of a zoomed ticket in the agent interface.
Sets the state of the ticket in the ticket priority screen of a zoomed ticket in the agent interface.
Sets the ticket type in the close ticket screen of the agent interface (Ticket::Type needs to be enabled).
Sets the ticket type in the ticket free text screen of the agent interface (Ticket::Type needs to be enabled).
Sets the ticket type in the ticket note screen of the agent interface (Ticket::Type needs to be enabled).
Sets the ticket type in the ticket owner screen of a zoomed ticket in the agent interface (Ticket::Type needs to be enabled).
Sets the ticket type in the ticket pending screen of a zoomed ticket in the agent interface (Ticket::Type needs to be enabled).
Sets the ticket type in the ticket priority screen of a zoomed ticket in the agent interface (Ticket::Type needs to be enabled).
Sets the ticket type in the ticket responsible screen of the agent interface (Ticket::Type needs to be enabled).
Sets the time zone being used internally by OTRS to e. g. store dates and times in the database. WARNING: This setting must not be changed once set and tickets or any other data containing date/time have been created.
Sets the time zone that will be assigned to newly created users and will be used for users that haven't yet set a time zone. This is the time zone being used as default to convert date and time between the OTRS time zone and the user's time zone.
Show command line output.
Shows a count of attachments in the ticket zoom, if the article has attachments.
Shows a link in the menu for creating a calendar appointment linked to the ticket directly from the ticket zoom view of the agent interface. Additional access control to show or not show this link can be done by using Key "Group" and Content like "rw:group1;move_into:group2". To cluster menu items use for Key "ClusterName" and for the Content any name you want to see in the UI. Use "ClusterPriority" to configure the order of a certain cluster within the toolbar.
Shows a link in the menu to add a phone call inbound in the ticket zoom view of the agent interface. Additional access control to show or not show this link can be done by using Key "Group" and Content like "rw:group1;move_into:group2". To cluster menu items use for Key "ClusterName" and for the Content any name you want to see in the UI. Use "ClusterPriority" to configure the order of a certain cluster within the toolbar.
Shows a link in the menu to add a phone call outbound in the ticket zoom view of the agent interface. Additional access control to show or not show this link can be done by using Key "Group" and Content like "rw:group1;move_into:group2". To cluster menu items use for Key "ClusterName" and for the Content any name you want to see in the UI. Use "ClusterPriority" to configure the order of a certain cluster within the toolbar.