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Provides customer users access to tickets even if the tickets are not assigned to a customer user of the same customer ID(s), based on permission groups.
Public Calendar
Public calendar.
Queues ↔ Auto Responses
Recognize if a ticket is a follow-up to an existing ticket using an external ticket number. Note: the first capturing group from the 'NumberRegExp' expression will be used as the ticket number value.
Registers a log module, that can be used to log communication related information.
Removes old generic interface debug log entries created before the specified amount of days.
Removes old system configuration deployments (Sunday mornings).
Removes old ticket number counters (each 10 minutes).
Renew existing SMIME certificates from customer backend. Note: SMIME and SMIME::FetchFromCustomer needs to be enabled in SysConfig and customer backend needs to be configured to fetch UserSMIMECertificate attribute.
Required permissions to use the email resend screen in the agent interface.
Resend Ticket Email.
Resent email to "%s".
Resource Overview (OTRS Business Solution™)
Restores a ticket from the archive (only if the event is a state change to any open available state).
Roles ↔ Groups
Romanian
Run file based generic agent jobs (Note: module name needs to be specified in -configuration-module param e.g. "Kernel::System::GenericAgent").
Runs the system in "Demo" mode. If enabled, agents can change preferences, such as selection of language and theme via the agent web interface. These changes are only valid for the current session. It will not be possible for agents to change their passwords.
Select after which period ticket overviews should refresh automatically.