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Defines the groups every customer will be in (if CustomerGroupSupport is enabled and you don't want to manage every customer for these groups).
Defines the list of params that can be passed to ticket search function.
Defines the module that shows all the currently logged in customers in the agent interface.
Defines the module that shows the currently logged in agents in the customer interface.
Defines the module that shows the currently logged in customers in the customer interface.
Defines the module to display a notification in the agent interface if the system configuration is out of sync.
Defines the module to display a notification in the agent interface, if the agent has not yet selected a time zone.
Defines the module to display a notification in the agent interface, if the agent session limit prior warning is reached.
Defines the module to display a notification in the agent interface, if the installation of not verified packages is activated (only shown to admins).
Defines the module to display a notification in the agent interface, if there are invalid sysconfig settings deployed.
Defines the module to display a notification in the agent interface, if there are modified sysconfig settings that are not deployed yet.
Defines the module to display a notification in the customer interface, if the customer is logged in while having system maintenance active.
Defines the module to display a notification in the customer interface, if the customer user has not yet selected a time zone.
Defines the module to send emails. "DoNotSendEmail" doesn't send emails at all. Any of the "SMTP" mechanisms use a specified (external) mailserver. "Sendmail" directly uses the sendmail binary of your operating system. "Test" doesn't send emails, but writes them to $OTRS_HOME/var/tmp/CacheFileStorable/EmailTest/ for testing purposes.
Defines the next state of a ticket, in the ticket bulk screen of the agent interface.
Defines the number of hours a communication will be stored, whichever its status.
Defines the number of hours a successful communication will be stored.
Defines the parameters for the dashboard backend. "Cmd" is used to specify command with parameters. "Group" is used to restrict access to the plugin (e. g. Group: admin;group1;group2;). "Default" indicates if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTL" indicates the cache expiration period in minutes for the plugin. "Mandatory" determines if the plugin is always shown and can not be removed by agents.
Defines the parameters for the dashboard backend. "Group" is used to restrict access to the plugin (e. g. Group: admin;group1;group2;). "Default" indicates if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTL" indicates the cache expiration period in minutes for the plugin. "Mandatory" determines if the plugin is always shown and can not be removed by agents.
Defines the parameters for the dashboard backend. "Group" is used to restrict access to the plugin (e. g. Group: admin;group1;group2;). "Default" indicates if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTLLocal" defines the cache expiration period in minutes for the plugin. "Mandatory" determines if the plugin is always shown and can not be removed by agents.