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Define which avatar engine should be used for the agent avatar on the header and the sender images in AgentTicketZoom. If 'None' is selected, initials will be displayed instead. Please note that selecting anything other than 'None' will transfer the encrypted email address of the particular user to an external service.
Define which columns are shown in the linked appointment widget (LinkObject::ViewMode = "complex"). Possible settings: 0 = Disabled, 1 = Available, 2 = Enabled by default.
Define which columns are shown in the linked tickets widget (LinkObject::ViewMode = "complex"). Note: Only Ticket attributes and Dynamic Fields (DynamicField_NameX) are allowed for DefaultColumns.
Defines a permission context for customer to group assignment.
Defines an icon with link to the google map page of the current location in appointment edit screen.
Defines an overview module to show the address book view of a customer user list.
Defines available article actions for Chat articles.
Defines available article actions for Email articles.
Defines available article actions for Internal articles.
Defines available article actions for Phone articles.
Defines available article actions for invalid articles.
Defines available groups for the admin overview screen.
Defines chat communication channel.
Defines default headers for outgoing emails.
Defines email communication channel.
Defines groups for preferences items.
Defines how many deployments the system should keep.
Defines if a ticket lock is required in the email resend screen of the agent interface (if the ticket isn't locked yet, the ticket gets locked and the current agent will be set automatically as its owner).
Defines if the communication between this system and OTRS Group servers that provide cloud services is possible. If set to 'Disable cloud services', some functionality will be lost such as system registration, support data sending, upgrading to and use of OTRS Business Solution™, OTRS Verify™, OTRS News and product News dashboard widgets, among others.
Defines if the enhanced mode should be used (enables use of table, replace, subscript, superscript, paste from word, etc.) in customer interface.