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Agent Customer Search.
Agent Statistics.
Agent User Search
Agent User Search.
AgentTicketZoom widget that displays a table of objects linked to the ticket.
AgentTicketZoom widget that displays customer information for the ticket in the side bar.
AgentTicketZoom widget that displays ticket data in the side bar.
Agents ↔ Groups
Agents ↔ Roles
All CustomerIDs of a customer user.
All attachments (OTRS Business Solution™)
All open tickets, these tickets have already been worked on.
Allows customers to set the ticket queue in the customer interface. If this is not enabled, QueueDefault should be configured.
Allows customers to set the ticket type in the customer interface. If this is not enabled, TicketTypeDefault should be configured.
Allows extended search conditions in ticket search of the agent interface. With this feature you can search e. g. ticket title with this kind of conditions like "(*key1*&&*key2*)" or "(*key1*||*key2*)".
Allows extended search conditions in ticket search of the customer interface. With this feature you can search e. g. ticket title with this kind of conditions like "(*key1*&&*key2*)" or "(*key1*||*key2*)".
Allows generic agent to execute custom command line scripts.
Allows generic agent to execute custom modules.
Allows to save current work as draft in the close ticket screen of the agent interface.
Allows to save current work as draft in the email outbound screen of the agent interface.