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Match settings
Set up matching criteria for this ACL. Use 'Properties' to match the current screen or 'PropertiesDatabase' to match attributes of the current ticket that are in the database.
Set up what you want to change if the criteria match. Keep in mind that 'Possible' is a white list, 'PossibleNot' a black list.
Appointment Notification Management
Here you can upload a configuration file to import appointment notifications to your system. The file needs to be in .yml format as exported by the appointment notification module.
Overwrite existing notifications?
Upload Notification configuration
Import Notification configuration
Show in agent preferences
Agent preferences tooltip
This message will be shown on the agent preferences screen as a tooltip for this notification.
Here you can choose which events will trigger this notification. An additional appointment filter can be applied below to only send for appointments with certain criteria.
Appointment Filter
Team
Resource
Recipients
Send to
Send to these agents
Send to all group members (agents only)
Send to all role members