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Created Priority Otvoreno s prioritetom
Created State Otvoreno sa statusom
Create Time Vrijeme otvaranja
Close Time Vrijeme zatvaranja
Escalation Eskalacija
Agent/Owner Operater/Vlasnik
Created by Agent/Owner Otvorio Operater/Vlasnik
Evaluation by Procijenio
Ticket/Article Accounted Time Obračunato vrijeme
Ticket Create Time Vrijeme otvaranja kartice
Ticket Close Time Vrijeme zatvaranja kartice
Accounted time by Agent Obračunato vrijeme po operateru
Total Time Ukupno vrijeme
Ticket Average Prosječno po kartici
Ticket Min Time Minimalno vrijeme kartice
Ticket Max Time Maksimalno vrijeme kartice
Number of Tickets Broj kartice
Article Average Prosječno po članku
Article Min Time Minimalno vrijeme po članku
Article Max Time Maksimalno vrijeme po članku