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Print Ispiši
Add Queue Dodaj red
Edit Queue Uredi red
Filter for Queues Filtar za repove
Sub-queue of Pod-red od
Unlock timeout Vrijeme do otključavanja
0 = no unlock 0 = nema otključavanja
hours sati
Only business hours are counted. Mjeri se samo radno vrijeme.
Notify by Zabilježeno od
0 = no escalation 0 = nema eskalacije
If the ticket is not set to closed before the time defined here expires, the ticket is escalated. Ako se karticu ne zatvori prije ovdje definiranog vremena, kartica eskalira.
Follow up Option Opcije praćenja
Specifies if follow up to closed tickets would re-open the ticket, be rejected or lead to a new ticket. Nastavak na zatvorenu karticu ponovno otvara karticu ili otvara novi.
Ticket lock after a follow up Zaključavanje kartice poslije nastavka
If a ticket is closed and the customer sends a follow up the ticket will be locked to the old owner. Ako je kartica zatvorena, a korisnik pošalje nastavak, kartica će biti zaključana na starog vlasnika.
System address Adresa sustava
Will be the sender address of this queue for email answers. Adresa pošiljaoca E-pošte za odgovore iz ovog repa.
Default sign key Zadani ključ potpisa
Salutation Pozdrav