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Retries that would normally be triggered after maximum period is elapsed (according to retry interval calculation) will automatically be triggered at maximum period exactly.
Example: If a request is initially triggered at 10:00 with initial interval at '1 minute', retry factor at '2' and maximum retry period at '30 minutes', retries would be triggered at 10:01, 10:03, 10:07, 10:15 and finally at 10:31=>10:30.
Note: Maximum retry period might not be reached if a maximum retry count is configured as well and reached earlier.
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Invoker Details
The name is typically used to call up an operation of a remote web service.
Invoker backend
This OTRS invoker backend module will be called to prepare the data to be sent to the remote system, and to process its response data.
Mapping for outgoing request data
Configure
The data from the invoker of OTRS will be processed by this mapping, to transform it to the kind of data the remote system expects.
Mapping for incoming response data
The response data will be processed by this mapping, to transform it to the kind of data the invoker of OTRS expects.
Asynchronous
Condition
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This invoker will be triggered by the configured events.
To add a new event select the event object and event name and click on the "+" button