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Set the limit of tickets that will be executed on a single genericagent job execution.
Set the minimum log level. If you select 'error', just errors are logged. With 'debug' you get all logging messages. The order of log levels is: 'debug', 'info', 'notice' and 'error'.
Set this ticket to pending
Sets if SLA must be selected by the agent.
Sets if SLA must be selected by the customer.
Sets if note must be filled in by the agent. Can be overwritten by Ticket::Frontend::NeedAccountedTime.
Sets if queue must be selected by the agent.
Sets if service must be selected by the agent.
Sets if service must be selected by the customer.
Sets if state must be selected by the agent.
Sets if ticket responsible must be selected by the agent.
Sets the count of articles visible in preview mode of ticket overviews.
Sets the default article customer visibility for new email tickets in the agent interface.
Sets the default article customer visibility for new phone tickets in the agent interface.
Sets the default error message for the login screen on Agent and Customer interface, it's shown when a running system maintenance period is active.
Sets the default link type of split tickets in the agent interface.
Sets the default message for the login screen on Agent and Customer interface, it's shown when a running system maintenance period is active.
Sets the default message for the notification is shown on a running system maintenance period.
Sets the inactivity time (in seconds) to pass before a session is killed and a user is logged out.
Sets the maximum number of active agents within the timespan defined in SessionMaxIdleTime before a prior warning will be visible for the logged in agents.