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Running Process Tickets
Runs an initial wildcard search of the existing customer company when accessing the AdminCustomerCompany module.
Runs an initial wildcard search of the existing customer users when accessing the AdminCustomerUser module.
Runs the system in "Demo" mode. If enabled, agents can change preferences, such as selection of language and theme via the agent web interface. These changes are only valid for the current session. It will not be possible for agents to change their passwords.
Russian
SMS
SMS (Short Message Service)
Sample command output
Saves the attachments of articles. "DB" stores all data in the database (not recommended for storing big attachments). "FS" stores the data on the filesystem; this is faster but the webserver should run under the OTRS user. You can switch between the modules even on a system that is already in production without any loss of data. Note: Searching for attachment names is not supported when "FS" is used.
Schedule a maintenance period.
Search Ticket.
Search Tickets.
Search User
Search.
Second Christmas Day
Second Queue
Select after which period ticket overviews should refresh automatically.
Select how many tickets should be shown in overviews by default.
Select the main interface language.
Select your personal time zone. All times will be displayed relative to this time zone.