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Defines chat communication channel.
Defines default headers for outgoing emails.
Defines email communication channel.
Defines from which ticket attributes the agent can select the result order.
Defines groups for preferences items.
Defines how many deployments the system should keep.
Defines if a pre-sorting by priority should be done in the queue view.
Defines if a pre-sorting by priority should be done in the service view.
Defines if a ticket lock is required in the email outbound screen of the agent interface (if the ticket isn't locked yet, the ticket gets locked and the current agent will be set automatically as its owner).
Defines if a ticket lock is required in the email resend screen of the agent interface (if the ticket isn't locked yet, the ticket gets locked and the current agent will be set automatically as its owner).
Defines if a ticket lock is required in the ticket phone inbound screen of the agent interface (if the ticket isn't locked yet, the ticket gets locked and the current agent will be set automatically as its owner).
Defines if agents should be allowed to login if they have no shared secret stored in their preferences and therefore are not using two-factor authentication.
Defines if customers should be allowed to login if they have no shared secret stored in their preferences and therefore are not using two-factor authentication.
Defines if the communication between this system and OTRS Group servers that provide cloud services is possible. If set to 'Disable cloud services', some functionality will be lost such as system registration, support data sending, upgrading to and use of OTRS Business Solution™, OTRS Verify™, OTRS News and product News dashboard widgets, among others.
Defines if the enhanced mode should be used (enables use of table, replace, subscript, superscript, paste from word, etc.) in customer interface.
Defines if the enhanced mode should be used (enables use of table, replace, subscript, superscript, paste from word, etc.).
Defines if the first article should be displayed as expanded, that is visible for the related customer. If nothing defined, latest article will be expanded.
Defines if the message in the email outbound screen of the agent interface is visible for the customer by default.
Defines if the message in the email resend screen of the agent interface is visible for the customer by default.
Defines if the message in the ticket compose screen of the agent interface is visible for the customer by default.