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English Hindi
Allows extended search conditions in ticket search of the agent interface. With this feature you can search e. g. ticket title with this kind of conditions like "(*key1*&&*key2*)" or "(*key1*||*key2*)".
Allows extended search conditions in ticket search of the customer interface. With this feature you can search e. g. ticket title with this kind of conditions like "(*key1*&&*key2*)" or "(*key1*||*key2*)".
Allows extended search conditions in ticket search of the generic agent interface. With this feature you can search e. g. ticket title with this kind of conditions like "(*key1*&&*key2*)" or "(*key1*||*key2*)".
Allows generic agent to execute custom command line scripts.
Allows generic agent to execute custom modules.
Allows invalid agents to generate individual-related stats.
Allows the administrators to login as other customers, via the customer user administration panel.
Allows to save current work as draft in the close ticket screen of the agent interface.
Allows to save current work as draft in the email outbound screen of the agent interface.
Allows to save current work as draft in the ticket compose screen of the agent interface.
Allows to save current work as draft in the ticket forward screen of the agent interface.
Allows to save current work as draft in the ticket free text screen of the agent interface.
Allows to save current work as draft in the ticket move screen of the agent interface.
Allows to save current work as draft in the ticket note screen of the agent interface.
Allows to save current work as draft in the ticket owner screen of the agent interface.
Allows to save current work as draft in the ticket pending screen of the agent interface.
Allows to save current work as draft in the ticket phone inbound screen of the agent interface.
Allows to save current work as draft in the ticket phone outbound screen of the agent interface.
Allows to save current work as draft in the ticket priority screen of the agent interface.
Allows to save current work as draft in the ticket responsible screen of the agent interface.