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English Hindi
Ticket follow-up notification (unlocked)
You will receive a notification if a customer sends a follow-up to an unlocked ticket which is in your "My Queues" or "My Services".
Ticket follow-up notification (locked)
You will receive a notification if a customer sends a follow-up to a locked ticket of which you are the ticket owner or responsible.
You will receive a notification as soon as a ticket owned by you is automatically unlocked.
Ticket owner update notification
Ticket responsible update notification
Ticket new note notification
Ticket queue update notification
You will receive a notification if a ticket is moved into one of your "My Queues".
Ticket pending reminder notification (locked)
Ticket pending reminder notification (unlocked)
Ticket escalation notification
Ticket escalation warning notification
Ticket service update notification
You will receive a notification if a ticket's service is changed to one of your "My Services".
Appointment reminder notification
You will receive a notification each time a reminder time is reached for one of your appointments.
Ticket email delivery failure notification
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