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English Hindi
All junk tickets.
All misc tickets.
auto reply
Automatic reply which will be sent out after a new ticket has been created.
auto reject
Automatic reject which will be sent out after a follow-up has been rejected (in case queue follow-up option is "reject").
auto follow up
Automatic confirmation which is sent out after a follow-up has been received for a ticket (in case queue follow-up option is "possible").
auto reply/new ticket
Automatic response which will be sent out after a follow-up has been rejected and a new ticket has been created (in case queue follow-up option is "new ticket").
auto remove
Auto remove will be sent out after a customer removed the request.
default reply (after new ticket has been created)
default reject (after follow-up and rejected of a closed ticket)
default follow-up (after a ticket follow-up has been added)
default reject/new ticket created (after closed follow-up with new ticket creation)
Unclassified
tmp_lock
Ticket create notification
You will receive a notification each time a new ticket is created in one of your "My Queues" or "My Services".