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Controls how to display the ticket history entries as readable values.
Controls if CustomerID is automatically copied from the sender address for unknown customers.
Controls if CustomerID is read-only in the agent interface.
Controls if customers have the ability to sort their tickets.
Controls if more than one from entry can be set in the new phone ticket in the agent interface.
Controls if the admin is allowed to import a saved system configuration in SysConfig.
Controls if the admin is allowed to make changes to the database via AdminSelectBox.
Controls if the autocomplete field will be used for the customer ID selection in the AdminCustomerUser interface.
Controls if the ticket and article seen flags are removed when a ticket is archived.
Create New process ticket.
Create Ticket
Create a new calendar appointment linked to this ticket
Create and manage appointment notifications.
Create and manage calendars.
Create and manage ticket notifications.
Create new Ticket.
Create new appointment.
Create new email ticket and send this out (outbound).
Create new email ticket.
Create new phone ticket (inbound).