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Columns that can be filtered in the status view of the agent interface. Note: Only Ticket attributes, Dynamic Fields (DynamicField_NameX) and Customer attributes (e.g. CustomerUserPhone, CustomerCompanyName, ...) are allowed.
Columns that can be filtered in the ticket search result view of the agent interface. Note: Only Ticket attributes, Dynamic Fields (DynamicField_NameX) and Customer attributes (e.g. CustomerUserPhone, CustomerCompanyName, ...) are allowed.
Columns that can be filtered in the watch view of the agent interface. Note: Only Ticket attributes, Dynamic Fields (DynamicField_NameX) and Customer attributes (e.g. CustomerUserPhone, CustomerCompanyName, ...) are allowed.
Comment for new history entries in the customer interface.
Comment2
Communication
Communication & Notifications
Communication Log GUI
Communication log limit per page for Communication Log Overview.
CommunicationLog Overview Limit
Company Tickets.
Company name which will be included in outgoing emails as an X-Header.
Compat module for AgentZoom to AgentTicketZoom.
Complex
Configure and manage ACLs.
Configure any additional readonly mirror databases that you want to use.
Configure sending of support data to OTRS Group for improved support.
Configure which screen should be shown after a new ticket has been created.
Configure your own log text for PGP.
Configures a default TicketDynamicField setting. "Name" defines the dynamic field which should be used, "Value" is the data that will be set, and "Event" defines the trigger event. Please check the developer manual (https://doc.otrs.com/doc/), chapter "Ticket Event Module".