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To enable automatic execution select at least one value from minutes, hours and days!
Event Based Execution (Single Ticket)
Additionally or alternatively to a periodic execution, you can define ticket events that will trigger this job.
If a ticket event is fired, the ticket filter will be applied to check if the ticket matches. Only then the job is run on that ticket.
To add a new event select the event object and event name
Select Tickets
Customer user ID
Fulltext-search in article (e. g. "Mar*in" or "Baue*").
Add dynamic field
No create time settings.
Last changed times
No last changed time settings.
Ticket last changed
Ticket last changed between
No change time settings.
Last close times זמן הסגירה
No last close time settings. אין הגדרות זמן סגירה
Ticket last close הפניה נסגרה
Ticket last close between הפניה נסגרה בין
Pending times