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English Galician
Auto remove will be sent out after a customer removed the request.
default reply (after new ticket has been created)
default reject (after follow-up and rejected of a closed ticket)
default follow-up (after a ticket follow-up has been added)
default reject/new ticket created (after closed follow-up with new ticket creation)
Unclassified
tmp_lock
Ticket create notification
You will receive a notification each time a new ticket is created in one of your "My Queues" or "My Services".
Ticket follow-up notification (unlocked)
You will receive a notification if a customer sends a follow-up to an unlocked ticket which is in your "My Queues" or "My Services".
Ticket follow-up notification (locked)
You will receive a notification if a customer sends a follow-up to a locked ticket of which you are the ticket owner or responsible.
You will receive a notification as soon as a ticket owned by you is automatically unlocked.
Ticket owner update notification
Ticket responsible update notification
Ticket new note notification
Ticket queue update notification
You will receive a notification if a ticket is moved into one of your "My Queues".
Ticket pending reminder notification (locked)