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English Galician
Favorites
You can add favorites by moving your cursor over items on the right side and clicking the star icon.
Links
View the admin manual on Github
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Set as favorite
Customer User ID
Customer visibility
Communication channel
This field is required and must have less than 4000 characters.
Attributes of the current customer user data
Attributes of the current ticket owner user data
Attributes of the current ticket responsible user data
Attributes of the current agent user who requested this action
Attributes of the ticket data
Ticket dynamic fields internal key values
Ticket dynamic fields display values, useful for Dropdown and Multiselect fields
Use comma or semicolon to separate email addresses.
You can use OTRS-tags like <OTRS_TICKET_DynamicField_...> to insert values from the current ticket.