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Miscellaneous
Module to check if a incoming e-mail message is bounce.
Module to check if arrived emails should be marked as internal (because of original forwarded internal email). IsVisibleForCustomer and SenderType define the values for the arrived email/article.
Module to check the group permissions for customer access to tickets.
Module to check the group permissions for the access to tickets.
Module to define the email security options to use (PGP or S/MIME).
Module to encrypt composed messages (PGP or S/MIME).
Module to fetch customer users SMIME certificates of incoming messages.
Module to filter encrypted bodies of incoming messages.
Module to grant access if the CustomerID of the customer has necessary group permissions.
Module to grant access if the CustomerID of the ticket matches the CustomerID of the customer.
Module to grant access if the CustomerUserID of the ticket matches the CustomerUserID of the customer.
Module to grant access to any agent that has been involved in a ticket in the past (based on ticket history entries).
Module to grant access to the agent responsible of a ticket.
Module to grant access to the creator of a ticket.
Module to grant access to the owner of a ticket.
Module to grant access to the watcher agents of a ticket.
Module used to detect if attachments are present.
My Tickets.
News about OTRS.