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Event module that updates customer user object name for dynamic fields.
Event module that updates customer user search profiles if login changes.
Example package autoload configuration.
Executes a custom command or module. Note: if module is used, function is required.
Executes follow-up checks on In-Reply-To or References headers for mails that don't have a ticket number in the subject.
Executes follow-up checks on OTRS Header 'X-OTRS-Bounce'.
Executes follow-up checks on attachment contents for mails that don't have a ticket number in the subject.
Executes follow-up checks on email body for mails that don't have a ticket number in the subject.
Executes follow-up checks on the raw source email for mails that don't have a ticket number in the subject.
External
External Link
Fetch emails via fetchmail (using SSL).
Fetch emails via fetchmail.
Fetch incoming emails from configured mail accounts.
File that is displayed in the Kernel::Modules::AgentInfo module, if located under Kernel/Output/HTML/Templates/Standard/AgentInfo.tt.
Finnish
First response time
For these state types the ticket numbers are striked through in the link table.
Force the storage of the original article text in the article search index, without executing filters or applying stop word lists. This will increase the size of the search index and thus may slow down fulltext searches.
French