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Defines the customer preferences key where the shared secret key is stored.
Defines the default agent name in the ticket zoom view of the customer interface.
Defines the default filter fields in the customer user address book search (CustomerUser or CustomerCompany). For the CustomerCompany fields a prefix 'CustomerCompany_' must be added.
Defines the default front-end (HTML) theme to be used by the agents and customers. If you like, you can add your own theme. Please refer the administrator manual located at https://doc.otrs.com/doc/.
Defines the default maximum number of statistics per page on the overview screen.
Defines the default next state for a ticket after customer follow-up in the customer interface.
Defines the default next state of a ticket, in the ticket bulk screen of the agent interface.
Defines the default priority of follow-up customer tickets in the ticket zoom screen in the customer interface.
Defines the default queue for new tickets in the agent interface.
Defines the default shown ticket search attribute for ticket search screen (AllTickets/ArchivedTickets/NotArchivedTickets).
Defines the default the number of seconds (from current time) to re-schedule a generic interface failed task.
Defines the default ticket type.
Defines the default visibility of the article to customer for this operation.
Defines the displayed style of the From field in notes that are visible for customers. A default agent name can be defined in Ticket::Frontend::CustomerTicketZoom###DefaultAgentName setting.
Defines the event object types that will be handled via AdminAppointmentNotificationEvent.
Defines the fall-back path to open fetchmail binary. Note: The name of the binary needs to be 'fetchmail', if it is different please use a symbolic link.
Defines the groups every customer user will be in (if CustomerGroupSupport is enabled and you don't want to manage every customer user for these groups).
Defines the groups every customer will be in (if CustomerGroupSupport is enabled and you don't want to manage every customer for these groups).
Defines the list of params that can be passed to ticket search function.
Defines the list of possible next actions on an error screen, a full path is required, then is possible to add external links if needed.