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English French (Canada)
Unlock tickets whenever a note is added and the owner is out of office.
Update time
Upload your PGP key.
Upload your S/MIME certificate.
Use new type of select and autocomplete fields in agent interface, where applicable (InputFields).
Use new type of select and autocomplete fields in customer interface, where applicable (InputFields).
UserFirstname
UserLastname
Users, Groups & Roles
Uses richtext for viewing and editing ticket notification.
Uses richtext for viewing and editing: articles, salutations, signatures, standard templates, auto responses and notifications.
Vietnam
View all attachments of the current ticket
Watch this ticket
Watched Tickets.
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Web View
When agent creates a ticket, whether or not the ticket is automatically locked to the agent.