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Specifies the directory to store the data in, if "FS" was selected for ArticleStorage.
Specifies the email address that should be used by the application when sending notifications. The email address is used to build the complete display name for the notification master (i.e. "OTRS Notifications" otrs@your.example.com). You can use the OTRS_CONFIG_FQDN variable as set in your configuation, or choose another email address.
Specifies the email addresses to get notification messages from scheduler tasks.
Specifies the group where the user needs rw permissions so that he can access the "SwitchToCustomer" feature.
Specifies the group where the user needs rw permissions so that they can edit other users preferences.
Specifies the name that should be used by the application when sending notifications. The sender name is used to build the complete display name for the notification master (i.e. "OTRS Notifications" otrs@your.example.com).
Specifies the order in which the firstname and the lastname of agents will be displayed.
Specifies whether all storage backends should be checked when looking for attachments. This is only required for installations where some attachments are in the file system, and others in the database.
Specifies whether the (MIMEBase) article attachments will be indexed and searchable.
Specify how many sub directory levels to use when creating cache files. This should prevent too many cache files being in one directory.
Specify the channel to be used to fetch OTRS Business Solution™ updates. Warning: Development releases might not be complete, your system might experience unrecoverable errors and on extreme cases could become unresponsive!
Specify the password to authenticate for the first mirror database.
Specify the username to authenticate for the first mirror database.
Stable
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Statistic Reports overview.
Statistics overview.
Stopped response time escalation.