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Defines the config parameters of this item, to be shown in the preferences view. Please note: setting 'Active' to 0 will only prevent agents from editing settings of this group in their personal preferences, but will still allow administrators to edit the settings of another user's behalf. Use 'PreferenceGroup' to control in which area these settings should be shown in the user interface.
Defines the customer preferences key where the shared secret key is stored.
Defines the default agent name in the ticket zoom view of the customer interface.
Defines the default filter fields in the customer user address book search (CustomerUser or CustomerCompany). For the CustomerCompany fields a prefix 'CustomerCompany_' must be added.
Defines the default front-end (HTML) theme to be used by the agents and customers. If you like, you can add your own theme. Please refer the administrator manual located at https://doc.otrs.com/doc/.
Defines the default maximum number of statistics per page on the overview screen.
Defines the default next state for a ticket after customer follow-up in the customer interface.
Defines the default next state of a ticket after the message has been sent, in the email outbound screen of the agent interface.
Defines the default next state of a ticket, in the ticket bulk screen of the agent interface.
Defines the default priority of follow-up customer tickets in the ticket zoom screen in the customer interface.
Defines the default queue for new tickets in the agent interface.
Defines the default shown ticket search attribute for ticket search screen (AllTickets/ArchivedTickets/NotArchivedTickets).
Defines the default shown ticket search attribute for ticket search screen. Example: "Key" must have the name of the Dynamic Field in this case 'X', "Content" must have the value of the Dynamic Field depending on the Dynamic Field type, Text: 'a text', Dropdown: '1', Date/Time: 'Search_DynamicField_XTimeSlotStartYear=1974; Search_DynamicField_XTimeSlotStartMonth=01; Search_DynamicField_XTimeSlotStartDay=26; Search_DynamicField_XTimeSlotStartHour=00; Search_DynamicField_XTimeSlotStartMinute=00; Search_DynamicField_XTimeSlotStartSecond=00; Search_DynamicField_XTimeSlotStopYear=2013; Search_DynamicField_XTimeSlotStopMonth=01; Search_DynamicField_XTimeSlotStopDay=26; Search_DynamicField_XTimeSlotStopHour=23; Search_DynamicField_XTimeSlotStopMinute=59; Search_DynamicField_XTimeSlotStopSecond=59;' and or 'Search_DynamicField_XTimePointFormat=week; Search_DynamicField_XTimePointStart=Before; Search_DynamicField_XTimePointValue=7';.
Defines the default sort criteria for all queues displayed in the queue view.
Defines the default sort criteria for all services displayed in the service view.
Defines the default sort order for all services in the service view, after priority sort.
Defines the default the number of seconds (from current time) to re-schedule a generic interface failed task.
Defines the default ticket attribute for ticket sorting of the ticket search result of this operation.
Defines the default ticket order in the ticket search result of the this operation. Up: oldest on top. Down: latest on top.
Defines the default ticket type for new customer tickets in the customer interface.