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Add RegEx
Admin Message
Generic Agent Job Management
Edit Job
Add Job
Run Job
Filter for Jobs
Filter for jobs
Automatic Execution (Multiple Tickets)
Execution Schedule
Automatic execution values are in the system timezone.
Event Based Execution (Single Ticket)
List of all configured events
Additionally or alternatively to a periodic execution, you can define ticket events that will trigger this job.
If a ticket event is fired, the ticket filter will be applied to check if the ticket matches. Only then the job is run on that ticket.
To add a new event select the event object and event name
Select Tickets
Customer user ID
Dynamic fields
Add dynamic field