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Pending Time Set
Outgoing Email (internal)
Escalation Update Time In Effect
Escalation Update Time Stopped
Escalation First Response Time Stopped
Customer Updated
Automatic Follow-Up Sent
SMS Added
SMS Added (Customer)
State Updated
Outgoing Answer
Service Updated
Link Added
Incoming Web Request
Ticket Merged
Removed User Subscription
Time Accounted
System Request.
Incoming Follow-Up
Automatic Reply Sent