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Schedule a system maintenance period for announcing the Agents and Customers the system is down for a time period.
Some time before this system maintenance starts the users will receive a notification on each screen announcing about this fact.
Stop date
Delete System Maintenance
Edit System Maintenance
Edit System Maintenance Information
Login message
This field must have less then 250 characters.
Show login message
Manage Sessions
All Sessions
Agent Sessions
Kill all Sessions, except for your own
Template Management
To get the first 20 characters of the subject of the current/latest agent article (current for Answer and Forward, latest for Note template type). This tag is not supported for other template types.
To get the first 5 lines of the body of the current/latest agent article (current for Answer and Forward, latest for Note template type). This tag is not supported for other template types.
To get the first 20 characters of the subject of the current/latest article (current for Answer and Forward, latest for Note template type). This tag is not supported for other template types.
To get the first 5 lines of the body of the current/latest article (current for Answer and Forward, latest for Note template type). This tag is not supported for other template types.
Create type templates only supports this smart tags
Manage Template-Attachment Relations