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External web services can be configured as data sources for this dynamic field.
Contact with data
This feature allows to add (multiple) contacts with data to tickets.
Is not possible to invalidate this entry, all config settings have to be changed beforehand.
This dynamic field is used in the following config settings:
If special characters (&, @, :, /, etc.) should not be encoded, use 'url' instead of 'uri' filter.
If filled in, this URL will be used for a preview which is shown when this link is hovered in ticket zoom. Please note that for this to work, the regular URL field above needs to be filled in, too.
Restrict entering of dates
Here you can restrict the entering of dates of tickets.
Admin Message
Generic Agent Job Management
Automatic Execution (Multiple Tickets)
Automatic execution values are in the system timezone.
Event Based Execution (Single Ticket)
Additionally or alternatively to a periodic execution, you can define ticket events that will trigger this job.
If a ticket event is fired, the ticket filter will be applied to check if the ticket matches. Only then the job is run on that ticket.
Add dynamic field
Last close times Date du dernier changement
No last close time settings. Pas de paramètre de temps de fermeture
Ticket last close Ticket fermé