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Do you really want to delete this Transition Action?
Do you really want to remove this activity from the canvas? This can only be undone by leaving this screen without saving.
Do you really want to remove this transition from the canvas? This can only be undone by leaving this screen without saving.
In this screen, you can create a new process. In order to make the new process available to users, please make sure to set its state to 'Active' and synchronize after completing your work.
Contains %s dialog(s)
Assigned dialogs
Activities are not being used in this process.
Assigned fields
Activity dialogs are not being used in this process.
Condition linking
Transitions are not being used in this process.
Transition actions are not being used in this process.
Please note that changing this transition will affect the following processes
Please note that changing this transition action will affect the following processes
Transition Action
Transition Action Name
Transition Action Module
Config Parameters
This queue is present in a SysConfig setting, confirmation for updating settings to point to the new queue is needed!
If there is an article added, such as a follow-up via email or the customer portal, the escalation update time is reset. If there is no customer contact, either email-external or phone, added to a ticket before the time defined here expires, the ticket is escalated.