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The Queue field can only be used by customers when creating a new ticket.
Activity Dialog
Activity dialog Name
Submit Advice Text
Submit Button Text
You can assign Fields to this Activity Dialog by dragging the elements with the mouse from the left list to the right list.
Communication Channel
Transition Actions
You can assign Transition Actions to this Transition by dragging the elements with the mouse from the left list to the right list.
Filter available Transition Actions
Available Transition Actions
Create New Transition Action
Assigned Transition Actions
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Transitions
Filter Transitions...
Create New Transition
Filter Transition Actions...
Edit Process
Print process information