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English French
Module to grant access to the watcher agents of a ticket.
Module to show notifications and escalations (ShownMax: max. shown escalations, EscalationInMinutes: Show ticket which will escalation in, CacheTime: Cache of calculated escalations in seconds).
Module to use database filter storage.
Module used to detect if attachments are present.
Multiselect
My Tickets.
Name of custom queue. The custom queue is a queue selection of your preferred queues and can be selected in the preferences settings.
Name of custom service. The custom service is a service selection of your preferred services and can be selected in the preferences settings.
NameX
New Window
New process ticket
Next possible ticket states after adding a phone note in the ticket phone inbound screen of the agent interface.
Next possible ticket states after adding a phone note in the ticket phone outbound screen of the agent interface.
No public key found. Aucune donnée de ticket trouvée
No valid OpenPGP data found. Aucune donnée de ticket trouvée
None
Norwegian
Notified about response time escalation.
Notified about solution time escalation.
Notified about update time escalation.