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Required permissions to use the ticket pending screen of a zoomed ticket in the agent interface.
Required permissions to use the ticket phone inbound screen in the agent interface.
Required permissions to use the ticket phone outbound screen in the agent interface.
Required permissions to use the ticket priority screen of a zoomed ticket in the agent interface.
Required permissions to use the ticket responsible screen in the agent interface.
Resend Ticket Email.
Resent email to "%s".
Resets and unlocks the owner of a ticket if it was moved to another queue.
Resource Overview (OTRS Business Solution™)
Responsible Tickets
Responsible Tickets.
Restores a ticket from the archive (only if the event is a state change to any open available state).
Retains all services in listings even if they are children of invalid elements.
Right
Roles ↔ Groups
Romanian
Run file based generic agent jobs (Note: module name needs to be specified in -configuration-module param e.g. "Kernel::System::GenericAgent").
Running Process Tickets
Runs an initial wildcard search of the existing customer company when accessing the AdminCustomerCompany module.
Runs an initial wildcard search of the existing customer users when accessing the AdminCustomerUser module.