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GenericInterface module registration for an error handling module.
Gives customer users group based access to tickets from customer users of the same customer (ticket CustomerID is a CustomerID of the customer user).
Gives end users the possibility to override the separator character for CSV files, defined in the translation files. Please note: setting 'Active' to 0 will only prevent agents from editing settings of this group in their personal preferences, but will still allow administrators to edit the settings of another user's behalf. Use 'PreferenceGroup' to control in which area these settings should be shown in the user interface.
Good PGP signature. افزودن امضاء
Helps to extend your articles full-text search (From, To, Cc, Subject and Body search). It will strip all articles and will build an index after article creation, increasing fulltext searches about 50%. To create an initial index use "bin/otrs.Console.pl Maint::Ticket::FulltextIndex --rebuild".
High Contrast
High contrast skin for visually impaired users.
If "DB" was selected for Customer::AuthModule, the encryption type of passwords must be specified.
If "HTTPBasicAuth" was selected for Customer::AuthModule, you can specify to strip leading parts of user names (e. g. for domains like example_domain\\user to user).
If "bcrypt" was selected for CryptType, use cost specified here for bcrypt hashing. Currently max. supported cost value is 31.
If enabled the daemon will use this directory to create its PID files. Note: Please stop the daemon before any change and use this setting only if <$OTRSHome>/var/run/ can not be used.
If enabled, OTRS will deliver all CSS files in minified form.
If enabled, the cache data be held in memory.
If enabled, the cache data will be stored in cache backend.
If enabled, users that haven't selected a time zone yet will be notified to do so. Note: Notification will not be shown if (1) user has not yet selected a time zone and (2) OTRSTimeZone and UserDefaultTimeZone do match and (3) are not set to UTC.
If this option is enabled, tickets created via the web interface, via Customers or Agents, will receive an autoresponse if configured. If this option is not enabled, no autoresponses will be sent.
If this setting is enabled, it is possible to install packages which are not verified by OTRS Group. These packages could threaten your whole system!
If this setting is enabled, local modifications will not be highlighted as errors in the package manager and support data collector.
If you're going to be out of office, you may wish to let other users know by setting the exact dates of your absence.
Ignore system sender article types (e. g. auto responses or email notifications) to be flagged as 'Unread Article' in AgentTicketZoom or expanded automatically in Large view screens.