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Defines the period of time (in minutes) before customer is marked as "away" due to inactivity (e.g. in the "Logged-In Users" widget or for the chat).
Defines the search parameters for the AgentCustomerUserAddressBook screen. With the setting 'CustomerTicketTextField' the values for the recipient field can be specified.
Defines the shown columns and the position in the AgentCustomerUserAddressBook result screen.
Defines the shown links in the footer area of the customer and public interface of this OTRS system. The value in "Key" is the external URL, the value in "Content" is the shown label.
Defines the ticket appointment type backend for ticket dynamic field date time.
Defines the ticket appointment type backend for ticket escalation time.
Defines the ticket appointment type backend for ticket pending time.
Defines the ticket plugin for calendar appointments.
Defines the timeout (in seconds, minimum is 20 seconds) for the support data collection with the public module 'PublicSupportDataCollector' (e.g. used from the OTRS Daemon).
Defines the users avatar. Please note: setting 'Active' to 0 will only prevent agents from editing settings of this group in their personal preferences, but will still allow administrators to edit the settings of another user's behalf. Use 'PreferenceGroup' to control in which area these settings should be shown in the user interface.
Defines the valid state types for a ticket. If a ticket is in a state which have any state type from this setting, this ticket will be considered as open, otherwise as closed.
Defines time in minutes since last modification for drafts of specified type before they are considered expired.
Defines whether to index archived tickets for fulltext searches.
Delete expired ticket draft entries.
Delete expired upload cache hourly.
Detached
Determines if a button to delete a link should be displayed next to each link in each zoom mask.
Disable autocomplete in the login screen.
Disable cloud services
Disables sending reminder notifications to the responsible agent of a ticket (Ticket::Responsible needs to be enabled).