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Customer preferences.
Customer ticket overview
Customer ticket search.
Customer ticket zoom
CustomerID search
CustomerName
CustomerUser
Customers ↔ Groups
Customizable stop words for fulltext index. These words will be removed from the search index.
Dashboard overview.
Data used to export the search result in CSV format.
Default (Slim)
Default ACL values for ticket actions.
Default ProcessManagement entity prefixes for entity IDs that are automatically generated.
Default agent name
Default data to use on attribute for ticket search screen. Example: "TicketCreateTimePointFormat=year;TicketCreateTimePointStart=Last;TicketCreateTimePoint=2;".
Default data to use on attribute for ticket search screen. Example: "TicketCreateTimeStartYear=2010;TicketCreateTimeStartMonth=10;TicketCreateTimeStartDay=4;TicketCreateTimeStopYear=2010;TicketCreateTimeStopMonth=11;TicketCreateTimeStopDay=3;".
Default display type for recipient (To,Cc) names in AgentTicketZoom and CustomerTicketZoom.
Default display type for sender (From) names in AgentTicketZoom and CustomerTicketZoom.
Default loop protection module.